Delivery, returns & policies
Neksey Shop sources directly from vetted overseas manufacturers and warehouses, so you pay factory-linked prices instead of local retail mark-ups. That means your parcel travels further than a local delivery — here is exactly what to expect.
Delivery information
- Dispatch: 1–3 business days after your payment is confirmed, straight from the warehouse holding your item.
- Standard delivery (about 7–18 business days door to door): R0.00
- Express delivery (about 5–10 business days where the courier serves your address): R0.00
- Free standard delivery on orders over R0.00
- Every order is tracked end to end. Tracking is emailed to you at dispatch and shown in My Account.
- Items ordered together may ship from different warehouses and arrive in separate parcels, at no extra cost to you.
- Delivery times are working-day estimates and exclude public holidays and customs delays, which are outside our control.
Returns, refunds & buyer protection
Every order is covered by Neksey Shop Buyer Protection. If your parcel does not arrive within the delivery window shown at checkout, arrives damaged, is faulty, or is not what was described, tell us within 15 days of delivery (or of the last promised delivery date) and we will replace it or refund you in full.
- Email us with your order number and clear photos or a short video of the item and the packaging — that is all we need to open a claim with the warehouse for you.
- Approved refunds are paid back to your original payment method within 5 business days of approval. Crypto payments are refunded by bank transfer in ZAR at the rate used for your order.
- Change-of-mind returns are accepted within 7 days of delivery if the item is unused and in its original packaging. Because the parcel must travel back overseas, return shipping is for your account and may be deducted from the refund.
- Underwear, earrings, personal-care items, perishables and custom-made or personalised goods cannot be returned for change of mind, only if faulty or not as described.
- Nothing here limits your rights under the South African Consumer Protection Act.
FAQs
- How long does delivery take?
- Most orders are dispatched by our fulfilment partner within 1–3 business days of payment clearing, then take about 7–18 business days to reach you. A few remote areas and bulky items can take a little longer, and the estimate for your item is shown on the product page and at checkout.
- Where do the products ship from?
- Neksey Shop works with vetted overseas manufacturers and warehouses. Your parcel ships from the warehouse closest to your item, is handed to a local courier on arrival in your country, and is delivered to your door.
- Can I track my order?
- Yes. As soon as your parcel leaves the warehouse you receive a tracking number by email, and you can follow every step under My Account. Tracking can take 2–5 days to start updating while the parcel is in transit.
- Will I pay customs or import fees?
- The price you pay at checkout covers the item and the delivery service quoted for your address. In most cases nothing further is payable, but if your country charges import duty or VAT on arrival, that is charged by your customs authority and is your responsibility.
- Can I cancel or change my order?
- Yes, free of charge, as long as the parcel has not been dispatched yet. Once a tracking number has been issued the order is on its way and must be handled as a return.
- What payment methods do you accept?
- Card payments, bank transfer (EFT) and cryptocurrency. Your order is only sent for dispatch once payment is confirmed.
Terms & conditions
By placing an order with Neksey Shop you agree to our pricing, payment, delivery and returns terms. Prices are shown in your selected currency, include the delivery service quoted for your address, and stock is not reserved until an order is confirmed and paid.
Privacy policy
We collect only the information needed to process your orders and support your account. To get your parcel to you we share your name, delivery address and contact number with our fulfilment and courier partners — never your payment details or password. We never sell your personal information, and you may request deletion of your account data at any time.