Terms & Conditions

You may browse without an account, but you need one to check out, track orders and save a wishlist. Keep your password confidential — you are responsible for activity on your account. Give us accurate contact and delivery details; we are not liable for deliveries that fail because of incorrect information. We may suspend accounts used for fraud, abuse or resale scams.

Neksey Shop sources its range directly from vetted overseas manufacturers and warehouses and ships it to you, so you pay factory-linked prices instead of local retail mark-ups. Your contract of sale is with Neksey Shop: we are responsible to you for the item, the delivery and any claim, and you never deal with the warehouse yourself.

Product photographs and descriptions are supplied by the manufacturer. Colours can vary slightly between screens, and measurements may differ by a small tolerance. Only the sizes, colours and variants actually available from the warehouse can be ordered; anything else is shown as out of stock.

We also list pre-owned goods where stated. Every pre-owned item is tested and honestly graded as Like New, Excellent, Very Good, Good or Fair, with a written condition note on the listing, and may show cosmetic wear consistent with its grade.

Prices are set in South African Rand (ZAR) and may be displayed in your local currency for convenience at an indicative rate; the ZAR amount is the amount charged. Prices include VAT where applicable and the delivery service quoted for your address. Prices and promotions can change at any time before you place an order, and stock is not reserved until your order is confirmed and paid.

In most cases nothing further is payable on arrival. If your country's customs authority charges import duty, VAT or a clearance fee, that charge is levied by them and is your responsibility. If an item sells out or a price is displayed incorrectly through an obvious error, we will contact you to offer an alternative, a back-order or a full refund — we are not obliged to fulfil an order at an incorrect price.

Your order is an offer to buy. A contract is formed only when we confirm the order and accept your payment. You will receive an order confirmation email with your order number and payment instructions. We may decline an order where stock is unavailable, payment cannot be verified, or delivery to your area is not possible.

You may change or cancel your order free of charge at any time before it is dispatched — usually within 1–3 business days of payment. Once a tracking number has been issued the parcel is in transit and the order must be handled under our returns process. Please check your delivery address carefully: parcels sent to an incorrect address supplied by you and returned or lost cannot always be recovered.

• Card payments are processed by our payment provider on a secure page. We never see or store your full card details.
• Bank transfer / EFT — use your order number as the payment reference. Orders are only dispatched once funds reflect in our account. Unpaid EFT orders are cancelled after 3 business days and stock released.
• Cryptocurrency — send only the stated coin on the stated network to the address shown at checkout. Crypto transactions are irreversible: funds sent to the wrong address, on the wrong network, or in the wrong amount cannot be recovered by us. The ZAR value is fixed at the rate shown when the order is placed and must be settled within the quoted window.
• Cash on delivery is available in selected areas and may carry a handling fee shown at checkout.

Any payment-method fee or discount is shown before you confirm the order.

Orders are dispatched from the warehouse holding your item 1–3 business days after payment clears. Standard delivery then takes about 7–18 business days door to door at R0.00; express delivery takes about 5–10 business days where the courier serves your address at R0.00. Standard delivery is free on orders over R0.00.

Every parcel is tracked end to end and the tracking number is emailed to you at dispatch. Items ordered together may ship from different warehouses and arrive separately at no extra cost. Delivery times are working-day estimates and exclude public holidays and customs delays, which are outside our control. Risk in the goods passes to you on delivery. Full details are on our delivery page.

Every order is covered by Neksey Shop Buyer Protection. If your parcel does not arrive within the delivery window shown at checkout, arrives damaged, is faulty, or is not as described, tell us within 15 days of delivery (or of the last promised delivery date) with your order number and clear photos or a short video. We will replace the item or refund you in full, and we handle any claim with the warehouse ourselves.

Change-of-mind returns are accepted within 7 days of delivery if the item is unused and in its original packaging; because the parcel must travel back overseas, return shipping is for your account and may be deducted from the refund. Underwear, earrings, personal-care items, perishables and custom-made goods cannot be returned for change of mind, only if faulty or not as described. Approved refunds are paid to the original payment method within 5 business days of approval; crypto payments are refunded by bank transfer in ZAR at the rate used for your order. Nothing here limits your rights under the Consumer Protection Act. See our returns policy for the full process.

Coupon codes are single-use per customer unless stated otherwise, cannot be exchanged for cash, and may exclude sale items. We may withdraw a promotion at any time, and cancel orders where a coupon has been obtained or used abusively.

Do not copy our product photography, descriptions or branding, scrape the site, attempt to bypass security, post abusive or false reviews, or use the shop for unlawful purposes. All content on nekseyshop.com, including the Neksey Shop name and logo, is our property or licensed to us.

Reviews must be your genuine experience. By posting a review you grant us a non-exclusive licence to display and quote it. We moderate reviews and remove content that is abusive, misleading, or contains personal information.

Nothing in these terms limits your rights under the Consumer Protection Act. Subject to that, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss such as loss of profit or data. We do not guarantee that the site will always be available or error-free.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. Please contact us first at nekseyshop@gmail.com — we resolve most issues quickly and informally.

We may update these terms as our business changes. The version published when you place an order is the one that applies to that order.